Matthieu PETOT, CEO of CargoAi
Some of the recent innovations include the adoption of dynamic pricing by airlines which allows them to maximise revenue and also provide quicker quotations for the forwarders that require them at a moment’s notice. This is linked to the ability to obtain multiple quotations at the same time by having search engines that scan all the possible options available. These have improved the sector for the better as the digitalization of these processes has allowed employees to spend more time on customer service, which fosters customer loyalty. In addition, these automations also reduce human error related to providing inaccurate quotations or the fatigue that comes with having to contact airlines individually for quotes.
From an ecological perspective, Co2 calculations can be derived more quickly by automating the formula calculations. This allows business owners to make informed decisions on how to move forward with their sustainability mission.
Innovation fosters further innovation. When manual processes are automated, employees can harness their skills and industry know-how to consider how the business can be further improved.
Rather than processes, at CargoAi we believe innovations in the air cargo industry for specific companies have come from hiring people from outside the industry (tech experts from Amazon, Microsoft etc), as well as proper change management to empower employees to embrace the adoption of technology into their roles.
The efficiency and reliability of digital processes where human error is reduced, present great cost savings and risk reduction for businesses.