Real-World Case Study

From Manual Tracking to Smarter Air Freight Visibility

How Riege Enhances Shipment Visibility Across 260+ Airlines with CargoCONNECT Track & Trace API.

Riege Software has expanded its partnership with CargoAi by integrating CargoCONNECT's Track & Trace API into Scope's Airline Messaging Premium capability.

The integration provides broader airline coverage, automated milestone updates and standardized tracking information directly within Scope.

260+

Airlines covered

Tracking events from a broad airline network in one integration.

8×

Faster tracking updates

Milestones reach Scope without manual airline research.

<60 min

Median event-to-Scope latency

Airline events appear in Scope shortly after they happen.

Meet Riege Software

Connecting Air Freight Operations Through Scope

Riege Software develops Scope, a logistics software platform used by freight forwarders to manage their daily air, ocean and road freight operations in one system.

Through the existing CargoAi partnership, freight forwarders can already access airfreight rates and booking capabilities directly within Scope. The Track & Trace API is the latest addition to this collaboration.

Rates & Booking

Airfreight rates and booking capabilities available inside Scope.

Track & Trace

Automated airline milestones within Airline Messaging Premium.

The Challenge

When Shipment Tracking Requires Manual Investigation

Without automated tracking, operators had to piece shipment status together across many sources:

Searching individual airline websites

Identifying missing shipment milestones

Verifying actual flight movements

Manually updating tracking information

Preparing customer responses

Fragmented sources, repeated checks and manual updates for every shipment.

The Solution

Scope + CargoCONNECT Track & Trace API

260+ Airlines

Tracking events and shipment milestones

CargoCONNECT Track & Trace API

Standardized IATA / Cargo iQ data

Automated milestone delivery

Riege Scope

Airline Messaging Premium

Shipment visibility for freight forwarders

Tracking information moves from airlines, through CargoCONNECT, into Scope — standardized and delivered automatically.

Automated Workflow

From Airline Events to Live Shipment Visibility

STEP 1

Freight forwarder manages a shipment in Scope

STEP 2

The AWB is subscribed to tracking updates

STEP 3

CargoCONNECT retrieves airline milestones

STEP 4

Tracking data is standardized

STEP 5

Updates are pushed automatically into Scope

STEP 6

Forwarder accesses updated shipment information

Real-World Example

From Investigation to Immediate Action

Illustrative scenario — a customer asks: "Where is my freight?"

BEFORE INTEGRATION

1. Search the airline website
2. Identify missing milestones
3. Verify flight movement
4. Update Scope manually
5. Prepare the customer response

WITH CARGOCONNECT

1. Open the shipment in Scope
2. Access updated airline tracking information
3. Respond to the customer

Scope — Live from Airline Live

RCSReceived from shipper14 Mar, 06:20

DEPDeparted14 Mar, 09:45

RCFReceived from flight15 Mar, 02:10

NFDConsignee notified15 Mar, 05:30

Real Operational Impact

Measurable Improvements in Tracking Coverage

Pilot Phase Results

Pilot phase — Export coverage

+41.3 pp

Before50%

After91.3%

Pilot phase — Import coverage

+90.2 pp

Before0%

After90.2%

Coverage uplift supported by CargoCONNECT Track & Trace API. Pilot phase results; actual results may vary by customer.

Customer Testimonial

In Their Words

"Our partnership with CargoAi enables freight forwarders to access airfreight rates and booking capabilities directly within Scope.

With the Track & Trace API as the latest addition to this collaboration, we can now further enhance shipment visibility, improve milestone coverage and reduce manual flight research, helping our customers manage the full airfreight workflow more efficiently from their daily operational system."

Benjamin Riege

CMO, Riege Software

Why CargoCONNECT?

Built for Faster, More Connected Tracking

Broader Airline Coverage

260+ airlines and up to 24 milestones per AWB.

Faster Updates

Median event-to-Scope latency under 60 minutes.

Push, Not Pull

Subscribe to an AWB once and receive milestone updates automatically.

Standardized Data

One IATA / Cargo iQ schema instead of managing multiple airline-specific formats.

Want to bring real-time air cargo tracking into your existing systems, without complex integrations? Discover how CargoCONNECT's Track & Trace API can help you automate shipment updates, improve visibility across 260+ airlines, and reduce manual tracking tasks. Book a call with our CargoCONNECT Expert Team to explore how we can connect your workflows and simplify your air cargo operations.