Create Your AI Agent to Auto-Draft Answers to Customer Tracking Enquiries
Turn incoming “Where’s my freight?” emails into ready-to-review shipment updates directly in your inbox. Your AI agent identifies the AWB, checks the latest available tracking data through CargoAi’s MCP Connector, and prepares a professional reply for your team to approve.
Seconds
From tracking enquiry to prepared draft
Less manual work
No repeated copy-paste between tools
Human in control
Review and send every customer reply
The Challenge
“Where’s My Freight?”
Tracking enquiries arrive throughout the day. Responding manually means opening the email, finding the AWB, looking up the shipment, interpreting the latest milestone, and writing a clear update for the customer.
Incoming customer email
Subject: Shipment status update — AWB 020-12345678
Hi, could you please share the latest status of AWB 020-12345678? Our customer is waiting for an update. Thank you!
Illustrative example — not a live shipment.
The Solution
Your Inbox + AI Agent + CargoAi MCP
The AI agent can use an email connector alongside CargoAi’s MCP Connector to find new enquiries, extract AWB numbers, retrieve available tracking information and save a reply draft in your inbox. No automatic customer send is required.
Identify the request
Find new shipment-status enquiries and extract the AWB.
Retrieve tracking data
Use CargoAi MCP to look up the latest available shipment status.
Prepare the response
Draft a professional update in the connected email tool.
AI-Powered Workflow
5 Steps. One Ready-to-Review Draft.
STEP 1
Customer email arrives
A new 'Where's my freight?' enquiry lands in your inbox.
STEP 2
AI extracts the AWB
The agent identifies the air waybill number in the message.
STEP 3
CargoAi MCP tracks it
The agent requests available shipment milestones and status.
STEP 4
Reply drafted in your inbox
A professional status update is saved as an email draft.
STEP 5
Your team reviews and sends
A human checks the draft, edits if necessary, and clicks Send.
Requires an AI tool with CargoAi MCP access and a compatible email connector (for example, Outlook or Gmail). Actual setup depends on the tools and permissions used.
Ready-to-Use Prompt
Tell It Once. Save Time Every Day.
Use this example as a starting point for an AI tool connected to your inbox and CargoAi MCP. Adapt the mailbox, enquiry criteria and schedule to your workflow.
COPY-READY AGENT PROMPT
Check my Outlook inbox for new customer shipment-status enquiry emails received since the last run. For each matching email:
1. Identify the AWB (Air Waybill) number in the email.
2. Track that AWB using the CargoAi MCP track_shipment tool.
3. Draft a professional reply with the latest available tracking milestone, location, current status, and any reported delay or exception.
4. Save the reply as a draft in Outlook. Do not send it automatically.
If an email appears to be a tracking enquiry but no AWB can be found, skip it and note it in the run summary. Never invent an AWB or shipment status.
Only process emails received since the previous run. Do not reprocess older messages.
I will review, edit if needed, and send each reply myself.
Important: the agent skips enquiries without an identifiable AWB, avoids reprocessing old emails, and saves drafts without sending them.
What the Customer Sees
A Professional Reply, Ready for Review
Once tracking information is available, the agent can draft a clear customer email. Your operator verifies the facts and sends the final response.
DRAFT EMAIL · AWAITING HUMAN REVIEW
Hi [Customer First Name],
Here is the latest available tracking update for AWB [AWB Number] ([Origin] → [Destination]):
Current status: [Latest reported status] Latest milestone: [Milestone, location and timestamp] Routing: [Flight / transit details, if available] Delays or exceptions: [Reported disruption details, if any]
Please let us know if you need any further assistance.
Best regards, [Sender Name]
Illustrative template. Only populate fields supported by the returned tracking data.
The Benefits
Less Copy-Paste. More Customer Focus.
Faster response preparation
Less repetitive tracking work
Consistent, professional drafts
Human approval before sending
Get Started
Connect Your Tools. Put AI to Work.
Connect a compatible AI assistant and email tool to the CargoAi MCP Connector, configure your tracking-enquiry workflow, and keep your team in control of outgoing replies.
CargoAi MCP Connector endpoint
https://api.cargoai.co/mcp
Examples shown in the carousel include Microsoft 365, Gmail and compatible AI tools. Available connectors and permissions vary by setup.
MCP CONNECTOR