How Derudder Transformed Air Freight Operations with CargoMART Pro

When Derudder, a century-old logistics company, faced growing challenges in air freight operations—slow response times, manual inefficiencies, and limited visibility—they turned to CargoMART Pro. The result? Faster client responses, smarter cost management, and full shipment transparency.

In this case study, discover how CargoMART Pro empowered Derudder to scale operations seamlessly, improve inter-team coordination, and stay competitive in a rapidly evolving air freight landscape.

Founded in 1905, Derudder is a family-run logistics company specializing in customs services and multimodal transportation (road, river, rail, and air freight). With over 150 service points across France, Derudder has maintained its reputation for efficiency and reliability in a competitive industry. Now in its fourth generation, the company continues to evolve by integrating digital tools to enhance its operations.

However, like many logistics' providers, Derudder faced significant operational challenges when it came to managing air freight transactions efficiently. The company needed a solution that would enable them to increase efficiency, improve coordination, and enhance their competitive edge in the rapidly evolving freight industry.

Before integrating CargoMART Pro, Derudder encountered several operational bottlenecks that hindered efficiency and competitiveness:

• Inefficient Transaction Management - The process of managing air freight bookings was highly manual and time-consuming resulting in delays and inefficiencies. Air freight required rigid and repetitive processes to register data. Finding competitive rates was also tedious.
• Lack of Visibility on Logistics Flows - Without real-time tracking, shipments were difficult to monitor, making it harder for different teams to coordinate and harmonize costs.
• Organizational Complexity and Communication Gaps - Communication between departments was hindered by basic management tools, limiting clarity and efficiency in information sharing.
• Increased Quote Requests with Limited Capacity to Respond - Derudder recently joined the World Cargo Alliance (WCA), which significantly increased the number of quote requests they received. However, responding to quotation requests has been time-consuming and lacked visibility.

Derudder needed a solution that could simplify and automate air freight operations while improving response times and visibility.

When evaluating solutions, Derudder had three key requirements:

• Time Optimization – Faster response times, automated offer writing, and real-time access to information.
• Process Harmonization – Centralized sales management and access to multiple airline hubs beyond CDG.
• Increased Competitiveness – Automated tools for instant rate comparison and data retrieval.

CargoMART Pro emerged as the ideal solution because it not only addressed these pain points but also offered a seamless, easy-to-use platform that required minimal training.

“The simplicity of CargoMART Pro was a decisive factor. All our departments can use the platform without requiring complex training, which facilitated its adoption.”

— Mélanie Lemei, Team Leader Export, Derudder

Derudder quickly saw the impact of CargoMART Pro through four core features that significantly enhanced its operations:

• Dynamic Rate Updates for Competitive Pricing - CargoMART Pro provides real-time access to air freight rates, allowing Derudder to react instantly to market fluctuations and secure the best prices. This has enabled the company to offer more competitive pricing to customers and reduce procurement costs.
• Automated Quotation Management - With CargoMART Pro’s advanced quotation module, Derudder can now freeze or cancel quotations effortlessly. This flexibility allows the company to adapt quickly to customer demands and streamline offer management.

“The ability to manage quotations dynamically, to freeze or cancel quotations simplifies offer management, has improved our response speed and enhanced our client experience.”

— Mélanie Lemei, Team Leader Export, Derudder

• End-to-End Tracking for Full Visibility - The platform offers complete shipment visibility from booking to final delivery. With this, Derudder reduces uncertainties and ensures full control of their operations.
• Cost Optimization with Rate Comparator & Tendering Tools - By centralizing cost comparisons and optimizing partner selection, Derudder can now choose the best rates and partners in a matter of seconds, rather than spending hours manually evaluating options.

“The rate comparator and tendering tools are crucial in our cost-reduction strategy. They allow us to centralize and optimize partner selection processes.”

— Mélanie Lemei, Team Leader Export, Derudder

Though Derudder is still in the early stages of using CargoMART Pro, the results have already been remarkable:

• Faster Client Response Times – The company can now handle quote requests more efficiently, enabling them to stay competitive in a fast-paced industry.
• Improved Coordination Across Departments – Teams have better access to real-time data, leading to more effective collaboration and decision-making.
• Higher Volume Handling – By reducing manual work, Derudder can now process more requests without extending deadlines or overloading teams.

“We’ve observed a significant improvement in client response times. The reduction in processing times and better inter-department coordination have enabled us to handle a higher volume of requests without extending deadlines.”

— Mélanie Lemei, Team Leader Export, Derudder

One of the most significant wins for Derudder was its ability to seamlessly integrate into the WCA network thanks to CargoMART Pro’s quotation tool and real-time visibility.

Before using CargoMART Pro, responding to WCA requests was slow and tedious, making it difficult to compete effectively. Now, with automated processes and better tracking, Derudder has been able to handle the increased flow of requests efficiently while maintaining high service quality.

“CargoMART Pro played a key role in our integration into the WCA network. Thanks to the quotation tool and increased visibility, we were able to respond effectively to the increased flow while maintaining high service quality.”

— Mélanie Lemei, Team Leader Export, Derudder

Derudder evaluated multiple solutions before choosing CargoMART Pro. What made it stand out?

Unmatched Airline Coverage – CargoMART Pro connects Derudder to a far greater number of airlines compared to competing solutions.

Advanced Quotation Tools – The ability to freeze, modify, and cancel quotes dynamically gives Derudder a significant edge in managing client expectations.

Real-Time Rate Updates – Dynamic pricing ensures the company remains competitive in a constantly changing market.

User-Friendly Interface – A straightforward and intuitive platform ensures quick adoption without extensive training.

“We encourage all companies to take the leap with CargoMART Pro. It’s a platform that transforms air freight management, and its benefits are noticeable from the very first use.”

— Mélanie Lemei, Team Leader Export, Derudder

For logistics companies facing manual inefficiencies, response time delays, or visibility issues, CargoMART Pro offers a seamless, cost-effective, and future-ready solution.

Want to streamline your air freight operations? Contact our team today!