Quarterly Air Cargo Quality Report — Q2 2025
Air cargo reliability continues to play a crucial role in global logistics. At CargoAi, we track Delivery As Promised (DAP) performance to help airlines and forwarders benchmark service quality. In Q2 2025, we monitored thousands of AWBs per routes across 100+ airlines to identify top performers and global delivery trends. This quarter, the industry-wide average DAP Quality stood at 63.7%, showing a slight decline from Q1's recovery trend. While the overall quality dipped slightly month by month, several airlines stood out with outstanding on-time performance.
Global DAP Quality Trend (Q2 2025)
After a slight improvement in April, we observed a gradual decline in on-time delivery rates through May and June. While this trend is common in Q2 due to the seasonal ramp-up in summer volumes, many airlines maintained high performance levels despite the operational pressures.
The industry-wide average DAP Quality for Q2 2025 (April, May, June) stood at 63.7%, showing a gradual decline from April's 65% to June's 62%.
Top 10 Airlines for DAP Quality — Q2 2025
These airlines consistently delivered high-quality performance, with most maintaining on-time delivery far above average. Korean Air continues to lead for the second consecutive quarter, demonstrating strong operational consistency and resilience.
| Rank | Airline | DAP Quality (%) |
|---|---|---|
| 🥇 | Korean Air | 92% |
| 🥈 | Nippon Cargo Airlines | 87% |
| 🥉 | American Airlines | 81% |
| 4 | Asiana Airlines | 80% |
| 5 | Emirates SkyCargo | 80% |
| 6 | SWISS | 79% |
| 7 | Japan Airlines | 79% |
| 8 | Singapore Airlines | 78% |
| 9 | KLM Royal Dutch Airlines | 75% |
| 10 | British Airways | 73% |
92%
73%
Key Observations
While December's holiday congestion led to a dip in Q4 and Q1 performance, April showed a strong recovery, indicating the industry's ability to bounce back post-peak.
The slight decline in May and June aligns with increased pre-summer shipping demand and global trade activity.
Airlines that invested in strong ground handling partnerships, data-driven planning, and real-time tracking may have been better positioned to maintain performance.
How We Measure DAP Performance
A shipment is considered successful if NFD is available within 6 hours of arrival.
We analyze data from over thousands of air waybills (AWBs) per route.
Data is collected from live tracking integrations across 100+ airlines.
Transparent, unbiased comparison allowing airlines to benchmark objectively.
How Airlines Use This Data
More than just a benchmark, CargoAi's performance data helps airlines take action. Airlines can access detailed per-lane DAP data to pinpoint underperforming routes, evaluate the impact of ground handling and capacity constraints, and prioritize improvements where they matter most.
[Airline] Quality Worst Origins
| Origin | Quality | Avg Delay (h) |
|---|---|---|
| GRU | 31% | 34 |
| STR | 36% | 34 |
[Airline] Quality Worst Destinations
| Destination | Quality | Avg Delay (h) |
|---|---|---|
| DAC | 3% | 36 |
| ALA | 13% | 17 |
| AMD | 20% | 20 |
| CAN | 36% | 20 |
| MAA | 39% | 15 |
[Airline] NFD Delay Distribution
[Airline] Quality per Top Routes
| Route | Quality | Avg Delay (h) |
|---|---|---|
| GRU–KUL | 0% | 35 |
| CDG–DAC | 0% | 30 |
| MXP–DAC | 0% | 17 |
| GRU–MAA | 10% | 58 |
| CDG–ALA | 15% | 13 |
| GRU–CAN | 17% | 32 |
| LYS–ALA | 17% | 5 |
| GRU–DEL | 22% | 35 |
Track operational KPIs and delivery consistency.
Compare against competitors and global benchmarks.
Identify opportunities to improve customer satisfaction.
Airlines can only access their own data — no peer visibility.
Conclusion
As air cargo volumes shift seasonally, having access to real-time delivery performance data becomes essential. CargoAi's DAP Quality reporting empowers airlines to make informed, data-driven decisions that enhance reliability and service.
Want to benchmark your own performance or gain access to per-lane insights? Get in touch with our team today to learn how CargoAi can support your operational goals.
© 2026 CargoAi. All rights reserved. The data, analysis, and insights presented in this report are proprietary to CargoAi and may not be reproduced, distributed, or published without prior written consent.
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